If you purchased your CADCO product through a distributor, please contact that distributor first should you have any questions, problems, complaints, or suggestions concerning your CADCO product. All products come with a two-year warranty date from the date of manufacturing. If you need to return the product for any reason, check with your distributor. They may have an exchange or loaner policy in order to minimize any down-time the loss of the unit may cause; or they may prefer that any returns or repairs be processed through them.

If you purchased your product directly from CADCO, or even if you purchased through a distributor, you may contact your CADCO sales representative at 800-877-2288 or 972-271-3651. Simply tell the receptionist that you are in need of technical assitance and your call will be directed to the proper representative.

BEFORE RETURNING ANY PRODUCT DIRECTLY TO CADCO FOR CREDIT, REPAIR OR TRADE-IN, PLEASE CONTACT YOUR CADCO REPRESENTATIVE TO OBTAIN A RETURN AUTHORIZATION NUMBER. Failure to do so may delay any credit due your account or may extend repair turnaround time. Our address for returns is:

If returning a product for repair, please include the name and telephone number of the contact technician, a fax number, and a brief description of the symptoms. CADCO recommends that, prior to returning a product for repair, an on-site technician review the PROBLEM TROUBLESHOOTING GUIDE in this booklet. However, to preserve your warranty, please contact the CADCO repair department for authorization to break the warranty seal before opening the unit.

Enclosing as much information as possible on the reason for return and the work desired will expedite service and help to insure your satisfaction. If possible, pack the equipment in the original carton and materials. If the original packaging material is no longer available, pack the equipment in cushioning material sufficient to provide a minimum of 1.5 inches separation between the carton and the equipment. Write the RMA number on the outside of the box. Include your return address, telephone number and method of return shipment.

Before signing the Common Carrier's delivery receipt, count the number of cartons and inspect each for visible damage. If the number of cartons does not agree with the receipt or there is damage, make note of these discrepancies on all copies of the receipt before signing.

Immediately unpack the equipment and inspect for concealed damage. If damage is found, notify the carrier immediately. We suggest you keep the shipping carton and packaging material should the equipment ever need to be returned.

After filing you claim, notify CADCO for assistance on repair or replacement disposition.

Unauthorized repair, modification or disassembly during the warranty period may cancel the warranty. Should field repairs or modifications be desired, CADCO technicians may be able to provide helpful suggestions, saving you both time and money.